Refund policy

Refund & Returns Policy

Last updated: 16 September 2026

At Ezy Reviews, we want you to be happy with your purchase. This policy explains how returns, refunds, replacements and warranty claims are handled.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes rights that cannot legally be excluded.

1. Change of Mind

If you simply change your mind about a purchase, decide you don't want the product, or find the product cheaper elsewhere, you are not automatically entitled to a refund under the Australian Consumer Law.

However, if Ezy Reviews offers a separate change-of-mind return option for a particular product or promotion, the conditions of that offer will apply.

2. Faulty or Defective Products

If you believe your product has a fault or does not meet an Australian Consumer Law consumer guarantee, please contact us as soon as reasonably possible.

We may ask you to provide:

Your order number or proof of purchase.
A description of the problem.
Photos or video showing the issue where appropriate.
The product for inspection where necessary.

We will assess the issue and provide the appropriate remedy required under Australian law.

Depending on the circumstances, this may include a repair, replacement or refund.

3. Major Problems

If a product has a major failure under the Australian Consumer Law, you may generally choose between a refund and replacement, subject to your legal rights.

A major problem may include circumstances where the product:

Is substantially different from its description.
Is unsafe.
Cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.
Has a problem serious enough that you would not have purchased it had you known about it.

4. Minor Problems

Where a product has a minor problem, Ezy Reviews may repair or otherwise remedy the product within a reasonable time.

If the problem cannot be remedied within a reasonable time, you may have additional rights under the Australian Consumer Law.

5. 3-Year Ezy Reviews Warranty

In addition to your rights under the Australian Consumer Law, Ezy Reviews provides a 3-year warranty on eligible products.

The warranty covers manufacturing defects and faults arising during normal intended use, subject to the applicable warranty conditions.

The warranty does not replace your Australian Consumer Law rights.

Consumer guarantees can apply independently of an express warranty and may continue beyond the warranty period depending on the circumstances.

6. Warranty Exclusions

Our voluntary warranty may not cover damage caused by:

Misuse or abuse.
Accidental damage.
Improper installation or use.
Unauthorised modification or alteration.
Normal wear and tear.
Damage caused by circumstances outside the intended use of the product.

These exclusions do not limit any rights you may have under the Australian Consumer Law.

7. Return Shipping

If a product is confirmed to have a problem covered by the Australian Consumer Law or applicable warranty, we will work with you to arrange the appropriate remedy.

Where Australian Consumer Law requires us to reimburse reasonable return costs, we will do so.

For change-of-mind returns, if we offer such a return option, any applicable return shipping conditions will be provided at the time the return is approved.

8. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method.

Processing times can vary depending on your payment provider or financial institution.

We will not impose a refund policy that removes or restricts rights provided by the Australian Consumer Law.

9. How to Request a Return or Warranty Claim

To request a return, refund, replacement or warranty assessment, contact:

Ezy Reviews
Email: support@ezyreviewsau.com

Please include:

Name:
Order number:
Product:
Reason for request:
Photos/videos, if applicable:

We will respond with the next steps.

10. Proof of Purchase

We may request reasonable proof of purchase, such as an order confirmation, receipt or order number.

11. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Ezy Reviews — 3-Year Warranty Policy

3-Year Warranty

At Ezy Reviews, we stand behind the quality and reliability of our products.

All eligible Ezy Reviews products are covered by our 3-Year Warranty from the date of purchase, subject to the terms and conditions below.

Our warranty is provided in addition to your rights under the Australian Consumer Law (ACL).

What Our Warranty Covers

Our 3-Year Warranty covers defects arising from:

Manufacturing faults
Defective materials
Faults that prevent the product from functioning as intended under normal use
Structural defects present in the product when supplied

If your Ezy Reviews product develops a covered fault during the warranty period, we will assess the issue and, where applicable, provide an appropriate remedy such as:

Repair
Replacement
Another remedy available under the circumstances

The appropriate remedy will depend on the nature of the fault and your rights under Australian Consumer Law.

What Isn't Covered

Our voluntary 3-Year Warranty does not generally cover damage caused by:

Accidental damage
Misuse or abuse
Neglect
Improper installation or use
Modification or alteration of the product
Normal cosmetic wear and tear
Damage caused by excessive force
Damage caused by use outside the product's intended purpose
Loss or damage resulting from circumstances outside our reasonable control

These exclusions apply only to our voluntary warranty and do not remove or limit any rights you may have under the Australian Consumer Law.

How to Make a Warranty Claim

To make a warranty claim, please contact:

Ezy Reviews
Email: support@ezyreviewsau.com
Location: South Australia, Australia

Please provide:

Your name
Order number or proof of purchase
The product purchased
A description of the issue
Photos or videos showing the problem where appropriate

We may request additional information to help us determine the cause of the issue.

Assessment of Your Claim

Once we receive your warranty claim, we will assess the reported problem.

We may ask you to provide photographs, videos or other information before determining the appropriate remedy.

If the product needs to be returned for assessment, we will provide instructions on how to do so.

Where a product is found to have a fault covered by our warranty, Ezy Reviews will provide the applicable remedy in accordance with the warranty and your rights under Australian Consumer Law.

Return & Shipping Costs

Where a warranty claim is accepted, Ezy Reviews will provide reasonable assistance regarding return shipping or other costs associated with the warranty claim, where required by Australian Consumer Law.

We will advise you of the return process before you send a product back.

Proof of Purchase

A valid proof of purchase may be required to verify your warranty claim and establish the date of purchase.

Examples may include:

Shopify order confirmation
Receipt
Order number
Tax invoice

Australian Consumer Law

Our 3-Year Warranty is provided in addition to your rights under the Australian Consumer Law.

Nothing in this warranty policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

Australian Consumer Law consumer guarantees may continue to apply after an express warranty period has ended, depending on the circumstances.

Mandatory Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Changes to This Warranty

Ezy Reviews may update this warranty policy from time to time. Any changes will apply to purchases made after the updated policy takes effect, unless otherwise required by law.